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Who We Are

MM-EYE

MM-EYE

We use our brilliance and the latest methods to get under the skin of your business, your customers and markets. Better than any other agency.

Unlike other agencies, we use our expertise and pioneering techniques, rooted in human emotion, to get beneath the who, what and when to discover why. We’ll get to know your customers better than you do. The better we understand your customers the longer you’ll keep them. And the easier we’ll find new ones. Working with brands, specifically within the area of considered purchases, we put your customer at the centre of our world and use the smart insights and truths we reveal to shape and inform your communications strategy.

Naturally curious, we question everything and consider anything. In the restless pursuit of truth, we get you to the heart of the matter, empowering you to take the right decisions for your business.

We believe competitive advantage comes from those small truths that help you see the world in a different way. The killer insights we discover will equip you to have a truly actionable view across the end-to-end buyer journey - making every customer connection and touchpoint count.

What We Do

3Ds is the strategic methodology we use to deliver accelerated business growth for our clients. It highlights the importance of putting the customer at the centre of our world. And it means we never lose sight of the power of simplicity to distil the complex worlds of the brand, consumer and channels to market, to deliver powerful outcomes.

Diagnosis

Diagnosis

Understanding the challenge and why? Why has the challenge and opportunity come about and why should the audience care?

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Dialogue

Dialogue

Understanding our audience through primary and secondary research. Deriving killer insights to help in form our proposition and strategy.

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Destiny

Destiny

Big creative ideas and strategy rooted in truth and insight that builds connections and drives the love for the brand through the buyer journey from activation

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How We Do It

RESIGHT

RESIGHT

Your company is likely to be sitting
on a mountain of data.

THOUGHTSCAPE™

THOUGHTSCAPE™

A unique approach that harnesses
the power of a person’s stream
of consciousness.

BRAND TRACKING

Brand research you’ll
fall in love with.

CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

Walk a mile in your
customer’s shoes.

NEW PRODUCT DEVELOPMENT

NEW PRODUCT DEVELOPMENT

An approach that
uncovers the truth.

COMMUNICATIONS EFFECTIVENESS

COMMUNICATIONS EFFECTIVENESS

Hearts and minds,
not eyeballs and clicks.

ACTIVATION

ACTIVATION

Underpinned by
insight-driven strategies.

CONTACT

CONTACT

Contact us.

Knowledge

CREATING OUR ‘CYBORG’

CREATING OUR ‘CYBORG’

Posted in Knowledge by Vitalija Narstyte on March 18, 2021

Jaguar Land Rover (JLR) are constantly exploring new ways to gather customer insight.

WALK A MILE IN MY SHOES

WALK A MILE IN MY SHOES

Posted in Knowledge by Vitalija Narstyte on May 6, 2020

How we helped our client bridge the gap between customer experience and product designers.

HEY BIG SPENDER

HEY BIG SPENDER

Posted in Knowledge by Vitalija Narstyte on May 6, 2020

Exploring the complexities of how consumers make high-value purchases.

MAERSK EXPERT COMMUNITY

MAERSK EXPERT COMMUNITY

Posted in Knowledge by Vitalija Narstyte on May 6, 2020

How we achieved enhanced global customer engagement for an international shipping company.

JAGUAR LAND ROVER – BRAND HEALTH TRACKING

Posted in Knowledge by Vitalija Narstyte on May 6, 2020

How we’ve successfully revealed the emotional truths behind the metrics for almost 10 years.

ELECTRIC VEHICLE OWNERSHIP

ELECTRIC VEHICLE OWNERSHIP

Posted in Knowledge by Vitalija Narstyte on May 5, 2020

Informing new product development through customer experience to ensure an optimal and class leading electric vehicle.

Our Team

Damien Field

Damien Field

Managing Director

Likes: Singing Welsh anthem, swimming in British seas, cooking

Dislikes: Impoliteness, wet feet, smears on glasses

Alison Phillips

Alison Phillips

Client Services Director

Likes: Family, warm sun on my back, fillet steak

Dislikes: Animal innards, wrapping presents, nails scratching a blackboard

Alison Phillips

Deborah Fitzpatrick

Deborah Fitzpatrick

Deputy Managing Director

Likes: Sunshine, fizz, Tiffany

Dislikes: Laziness, brussel sprouts, commuting

Deborah Fitzpatrick

Claire Catmull

Claire Catmull

Head of Continuous Research

Likes: Star Trek, knitting, live music

Dislikes: Disliking things, avocado, Star Wars

Karen Levesley

Karen Levesley

Research Director

Likes: Sunday lunch at the pub, a good G&T, walking the Pembrokeshire coast path

Dislikes: Wasps, white chocolate, January

Meg Rudman-Walsh

Meg Rudman-Walsh

Research Director

Likes: Crisp, sunny Autumn days, New York, Esbjorn Svensson Trio

Dislikes: Coffee, snow slush, narrow mindedness

Meg Rudman-Walsh

Nicola Church

Nicola Church

Research Director

Likes: Pub quizzes, Netball, Live music gigs

Dislikes: Quiet, Pugs, Jogging

Phil Torode

Phil Torode

Head of Data Management

Likes: MotoGP, beaches, boats

Dislikes: Moles in the garden, cookery programs, global inequality

Phil Torode

Bobby Bhamra

Bobby Bhamra

Accounts Manager

Likes: A good local pub, cricket, good music

Dislikes: Mornings, reality TV, bad music

Hayley Wardrop

Hayley Wardrop

Senior Services Project Manager

Likes: Chocolate, sunny holidays, Christmas

Dislikes: Cheese, getting up early, Star Wars

Vitalija Narstyte

Vitalija Narstyte

Senior Data Analyst

Likes: Cats, baking (and eating baked goods), fluffy snow

Dislikes: Scorching hot weather , black coffee, spiders

Vitalija Narstyte

Julia Fellows

Julia Fellows

Senior Data Analyst

Likes: Travelling, Dogs, Japanese food

Dislikes: Pineapple on pizza, White Chocolate, Commuting

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