The Power of Women: Why Brands Need to Wake Up and Smell the Mascara

The Power of Women: Why Brands Need to Wake Up and Smell the Mascara

The Power of Women: Why Brands Need to Wake Up and Smell the Mascara

July 2025, By Katie Brown

Let’s be honest, if women had a dollar for every time a brand misunderstood them, we’d have… well, the $31.8 trillion in spending power we’re already controlling. That’s right. As of 2024, women are not just running the world emotionally, logistically, and nutritionally (via packed lunches and dinner plans) we’re also commanding the lion’s share of discretionary spending. And it’s only going up.

Yet, bafflingly, brands still seem to think “marketing to women” just means pink packaging and a token mum in yoga pants. Please.

This Is Not Just a “Female” Thing Anymore

Women’s influence on consumer spending is expanding far beyond the beauty aisle or family supermarket shop. We’re making the calls on everything from hybrid SUVs to smart home tech. But here’s the kicker: most brands still approach women like we’re one homogenous group. Newsflash – we’re not. We’re diverse, nuanced, busy, and maybe just a little tired (but still fabulous).

Between 1997 and 2019, 68% of new jobs in the EU went to women, and 31% of those were in high-paid roles. We’re not just entering the workforce; we’re upgrading it. Which means we’ve got more income and more decision-making power. Brands? Take note.

Digital, But Make It Useful

Women are thorough. Before we buy, we research. (Let’s face it, we’ve all fallen down the Pinterest rabbit hole trying to find “just the right” lamp or skincare serum.) Instagram, Pinterest, and TikTok aren’t just social platforms – they’re modern-day shopping malls, influencers are our personal shoppers, and yes, 86% of us are using social media to suss out our next purchase.

Want our business? Find us where we hang out digitally – and please don’t insult us with lazy stereotypes or #sponsored nonsense that screams “trying too hard”.

Oh, and just FYI: 71% of Pinterest users are women. It’s where ideas (and purchases) are born.

Representation Matters – But Make It Real

Here’s the thing: we want to see ourselves in your ads — but not as the perpetually stressed mum doing laundry while Dad grills sausages. In 2022, 66% of ads with women still showed them in domestic settings. Only 7% showed us in professional roles. That’s not empowerment – that’s a time warp.

And while women feature more often in ads now, it’s not just about quantity — it’s about authenticity. We want to see ourselves as we really are – ambitious, funny, multitasking queens – not just a before-and-after skincare story.

Sustainability Isn’t Just a Trend – It’s a Value

Women, especially younger ones, are putting their money where their morals are. Ethical consumption is on the rise, and women are leading that charge. We’re more likely to be critical of our own sustainability efforts (classic), but also hopeful and action oriented. We believe in small changes adding up – like switching to biodegradable bin bags or ditching brands that don’t give a toss about the planet.

So if you’re not factoring ethical values into your product and brand story? You’re already behind.

Loyalty: It’s Emotional (Like Everything Else We Care About)

Women define brand loyalty differently. We don’t just stick with a brand because it works – we stay when it feels right. We want an emotional connection. If you get it wrong (read: if you ghost us with bad service, or greenwash us), we’re out. But if you get it right? We’re yours for life – and we’ll tell our friends, our group chat, and possibly the whole PTA.

Brand loyalty isn’t just about rewards cards. It’s about trust, values, and showing up consistently. Especially across online and offline touchpoints – because yes, we shop everywhere.

So, What Should You (Yes, You) Do?

  1. Know your audience. And no, “women aged 25-45” isn’t good enough.
  2. Use real insights, not assumptions. We’re not just mums. Or millennials. Or “aspirational.” We’re people.
  3. Meet us where we are. Online, in stores, on Instagram – and emotionally.
  4. Show us real women. Not airbrushed ideals or stereotypes. Actual, relatable, aspirational-yet-attainable women.
  5. Live your values. And we’ll back you with our wallets.

 

Still Unsure? Get Yourself ThoughtScape

At MM-Eye, we’ve developed ThoughtScape™, our AI-powered tool that taps into the emotional connection between consumers and brands – because it turns out the secret to making a woman buy your product isn’t just a discount code. It’s understanding what really matters to her.

So if you want to stop guessing and start engaging? ThoughtScape’s where the magic happens.

In Summary: Women are powerful. We’re intentional. We’re digitally savvy, ethically driven, emotionally connected, and more than ready to back brands that actually get us.

So don’t just talk to us. Understand us.

And if you’re serious about actually doing that -not just ticking a pink box – get in touch with MM-Eye. We’ve got the tools, the insights, and the sass to help you connect with women in a way that actually works.

We’re here. We’re listening. Are you?

Considered Purchases: One Journey; many paths

Considered Purchases: One Journey; many paths

Considered Purchases: One Journey; many paths

June 2025, By Nicola Church

If you think about everything you’ve bought in the last month, you’ll know that some purchases were quick to make. Like which sandwich to buy at lunchtime or which toothpaste to add to your weekly shop. These are impulse purchases where the decision was easy because you’ve done it before, the cost is relatively low, and the decision won’t result in significant consequences.

On the other hand, there were probably some decisions which took a bit longer – perhaps you pondered over whether to buy a new dress or wanted to buy a new dishwasher and then realised how much research was needed into different (and sometimes pointless!) new features. Any decision that takes time, emotional involvement, and financial commitment is a considered purchase. It’s not just about cost – it’s about care. From designer goods to consumer electronics, these are the purchases that involve careful research, emotional tension, and often, brand trust.

One Journey, Many Paths

Not everyone enjoys the journey to a considered purchase – some thrive, enjoying the research and looking at every option; others hate it and want to make a purchase as quickly as possible. Our research uncovered five unique personas that define how people approach considered purchases:

  • Cautious: Prone to stress, needs clarity and reassurance
  • Anticipator: Loves the research journey and seeks joy in the process
  • More to Life: Wants efficiency, values time
  • Just Do It: Decisive and goal-driven
  • Impulsive: Emotion-led, especially in luxury categories

What makes this even more complex is that personas can shift depending on the product category. Thinking back to our earlier example, a buyer might be impulsive about a new dress but highly cautious about buying a new dishwasher.

Emotion Drives the Experience

Beyond logic and research, considered purchases are deeply emotional, and if brands fail to acknowledge these emotional touchpoints, they risk losing customers halfway through the journey.

In this month’s Insight Lens, we explore each persona in depth, uncovering how brands can support each persona effectively by tailoring their messages, platforms, and purchase experiences. We provide clear guidance on the nature of messages, preferred research, and purchase channels to tailor an experience that taps into the emotional needs of each persona.

Why It Matters More Than Ever

In the UK alone, billions spent each year on considered purchases such as holidays, consumer electronics and luxury goods, meaning the stakes for getting this right are huge. The difference between a lost lead and a loyal customer could be as simple as the right message at the right moment. In a noisy market, understanding your customers’ emotional and practical needs isn’t just a nice-to-have – it’s a competitive advantage.

To learn more about Considered Purchases, download your FREE copy of MM-Eye’s latest Insight Lens here Downloadable Reports – MM-Eye. We’d love to talk more, so contact us today at info@mm-eye.com or use the form below to book a consultation.

SDSS 2025: How Well Does Your Brand Align with Consumer Sustainability Expectations?

SDSS 2025: How Well Does Your Brand Align with Consumer Sustainability Expectations?

SDSS 2025: How Well Does Your Brand Align with Consumer Sustainability Expectations?

Sustainability is an essential factor in consumer decision-making, shaping brand loyalty, reputation, and, ultimately, business success. Consumers today hold brands to higher standards than ever before, demanding transparency, authenticity, and measurable action in sustainability. Despite these clear expectations, a significant gap still exists between consumer desires and brand delivery, creating both a substantial risk and an exciting opportunity.

We are excited to launch today The Say Do Sustainability Study (SDSS) 2025, which explores this landscape comprehensively, providing critical insights to help brands navigate these complex waters. This year’s report draws on the views of over 3,000 UK consumers, offering a nuanced understanding of how sustainability influences perceptions, attitudes, and purchasing behaviours.

Consumer Insights: A Growing Call for Action

Our research highlights a clear sense of urgency among UK consumers. An impressive 82% speak positively about sustainability, yet 53% also express critical perspectives, revealing both enthusiasm and scepticism towards current sustainability practices. Just 6% of UK adults rarely consider sustainability, emphasising growing awareness and concern about climate change and the necessity for individual action.

Around 90% of all UK consumers wish to do more individually to live sustainably, with this sense of urgency particularly pronounced among younger generations, especially those under 35. An overwhelming 83% express a desire to adopt more sustainable lifestyles, highlighting the widespread recognition that immediate, collective action is essential to addressing the climate crisis.

Why SDSS 2025 Matters to Your Business

At MM-Eye, we believe that understanding consumer perspectives on sustainability is not optional, it’s fundamental. SDSS 2025 equips your business with the insight needed to bridge the gap between consumer expectations and your brand’s actions. SDSS provides insights to better understand consumer priorities, allowing you to strategically position your brand to inspire meaningful, positive change.

Transform Insights into Impact

With SDSS 2025, you can deepen your understanding of sustainability through detailed, data-driven insights that reveal precisely what your target audience values most. In benchmarking your sustainability performance against competitors and industry standards, you gain clarity on your strengths and areas for improvement. These insights empower you to authentically connect with consumers, fostering deeper loyalty and lasting brand value through impactful, strategic actions.

Investing in Sustainable Success

Gaining comprehensive, actionable sustainability insights is essential for future-proofing your brand. We understand that every business has unique sustainability goals and constraints, and therefore we have created flexible options to ensure all businesses, regardless of their size or current stage in sustainability, can access these critical insights.

Whether through our detailed Standalone Report at £2,500 (excl. VAT) for immediate insights or via one of our tailored subscription tiers, SDSS 2025 is structured to meet your needs. Subscription packages start from the accessible Basic option (£1,900/year), offering core insights and an individual brand performance report. Our Enhanced subscription (£3,250/year) provides deeper comparative category insights, while the Comprehensive subscription (£4,750/year) delivers full consumer landscape analysis and a dedicated purpose workshop to translate insights directly into strategic actions.

We are committed to making sustainability insights accessible, practical, and impactful for every business. This investment will help your brand confidently navigate sustainability challenges, turn opportunities into strategic advantages, and position you as a sustainability leader.

Lead with Confidence, Drive Sustainable Change

Are you prepared to turn sustainability challenges into strategic opportunities? SDSS 2025 provides the essential insights you need to succeed in a market where sustainability defines business success.

If you’re interested in learning more about SDSS and how it can benefit your business, contact us today at info@mm-eye.com or use the form below to book a consultation.

EMPLOYEE OWNERSHIP

EMPLOYEE OWNERSHIP

EMPLOYEE OWNERSHIP

In January 2023 we became employee owned. Employee ownership is an exciting, progressive way to structure our business, that holds benefits for staff, our clients as well as suppliers and everybody else we work with. From now on, all employees will have a say in how the business is run and will share in the profits we generate. We are the fifth in a growing band of market research agencies who feel that employee ownership is the right model to secure future growth and development.

MRS CLIMATE PLEDGE

MRS CLIMATE PLEDGE

MRS CLIMATE PLEDGE

As a dedication to creating a sustainable future and driving positive change within our industry, we are very proud to have signed up to the Market Research Society (MRS) Climate Pledge.

By signing the MRS Climate Pledge we make the following commitments:

  • to track and publish our carbon emissions
  • to collaborate across the market research sector – sharing our learnings and best practices
  • to encourage conversations and call outs by our partners, clients and suppliers on environmental concerns.

Each year, we calculate our carbon footprint, aiming to reduce our Co2 emissions year on year wherever possible. And for the carbon that we’re not able to reduce, we’re now working with Ecologi to offset our emissions by investing in their climate projects which are not only beneficial to the environment, but also to the people behind the projects. These include renewable energy generation, forest protection, and community initiatives such as providing access to clean water.

By signing the MRS Climate Pledge, we are making a firm commitment to address the environmental challenges facing our industry. We aim to lead by example, inspiring others to join us in this crucial endeavour. Through our collective efforts in promoting positive change, we aim to create a sustainable future, reduce our carbon footprint, and contribute to the global fight against climate change.

 

B CORP

B CORP

WE ARE A CERTIFIED B CORP!

We were officially certified as a B Corp in September 2023 and are committed to using our business as a force for good, by:

  • delivering insights for our clients which power positive change
  • empowering and nurturing our team
  • supporting our community
  • respecting our environment

WHAT IS A B CORP?

Certified B Corporations, or ‘B Corps’ are companies who are accredited to have achieved high standards of social and environmental performance, transparency, and accountability.  B Corps are a rapidly growing global community of 6,000+ organisations committed to using their business as a force for good.  The UK is home to upwards of 1,400 of these companies.

The process to becoming a B Corp Certified company is rigorous and requires meeting targets in five areas: Governance, Workers, Community, Environment and Customers.

Businesses must provide evidence of socially and environmentally responsible practices relating to energy supplies, waste and water use, worker compensation, diversity and corporate transparency.

Once B Corp status is reached – certified by B Lab UK for UK businesses – the company must make a legal commitment to maintaining these standards through amendments to its articles of association.  To remain a B Corp, companies need to keep improving and must recertify every 3 years, demonstrating they have made improvements since last being certified.

More information on becoming a B Corp can be found here: https://bcorporation.uk/

APPLICATION PROCESS

Companies applying to be a B Corp are independently assessed to ensure they meet the standards of social and environmental performance required for certification as a B Corp. The certification process is rigorous – taking up to a year to qualify. The assessment is continually updated and made harder, taking into account the way the world is changing.

As part of our application process we formed a working group looking at all areas of our business and operations, proposing changes to how we work, how we manage ourselves and how we engage with suppliers and clients.  The working group is now a focal point for continual improvement in our business and how we measure up to B Corp’s standards, looking forward to our recertification in a few years’ time.

OUR SCORE

We are very proud to have achieved an overall impact score of 125.6, well above the minimum score of 80 required to become a B Corp.

For more details about our score and how it is built up, please visit our page on the B Corp directory: https://www.bcorporation.net/en-us/find-a-b-corp/company/mm-eye-ltd/

WHAT B CORP MEANS TO US

Our B Corp certification is important to us as it underlines to our staff, our clients, our suppliers and our wider stakeholders our moral and legal commitment to balance environmental and social considerations alongside making a fair profit, in all the decisions we make as a business.  Our B Corp certification reinforces our company values of acting with Integrity, being Supporting and being Empowered.

B Corp has given us a framework to bring together all the work we do around our agenda for positive change and has given us some practical tools and ideas for further improvements.

We are also delighted and proud to be recognised members of this growing global supportive community of like-minded, value-driven businesses.

POWERING ALTERNATIVE FUEL VEHICLE DEVELOPMENT

POWERING ALTERNATIVE FUEL VEHICLE DEVELOPMENT

POWERING ALTERNATIVE FUEL VEHICLE DEVELOPMENT

We have worked on a number of projects to help our automotive clients address the many challenges and opportunities presented by the transition to electric vehicle ownership.

CHALLENGE

For many years the automotive industry has been making a slow, steady transition away from traditional petrol and diesel vehicles and towards alternative, renewable energy options.  The mainstream move to change kicked off as far back as 1997, when the Toyota Prius became the first mass produced hybrid engine car.

Our client came to us in 2016, knowing that the pace of change was speeding up, but still not certain as to where the market might end up or how it was going to get there.  Would full electric lead the way? Would there be a breakthrough in hydrogen technology? How and when might consumer choice influence the direction of travel?  What would be the main catalysts for change, the barriers to overcome and motivations that could encourage customer demand?

Customer research was needed to inform the pace and nature of change that the business needed to make, ensuring that that change could be closely aligned to customer needs and expectations and stimulate the demand needed to deliver commercial success.

ACTION

In partnership with our client we designed a tracking study that would stand the test of time, providing flexibility in terms of both survey content and analysis opportunities.  Just as well as it’s now been delivering insight to their business for 6 years!

Initially covering 8 markets and 13 passenger vehicle segments the project recently expanded to include compact, medium and heavy duty commercial vehicles in 5 of those markets.

A combination of traditional awareness, knowledge, interest and consideration questions, combined with our Thoughtscape approach, enables us to measure standard metrics and at the same time assess what drives buyer behaviour at a more spontaneous, emotional level.

OUTCOME

Our research has guided our client’s business strategy for alternative fuel vehicle development, helping them to understand consumer barriers and motivations. They have developed communications strategies that inform and guide consumer choice, initiated product development work to ensure vehicles that are fit for an ‘ICE-free’ future and are able to understand and address the non-vehicle related issues that consumers face when moving to alternative fuels, particularly plug-in vehicles.

EVOLUTION MONEY: EVIDENCING POSITIVE IMPACT

EVOLUTION MONEY:  EVIDENCING POSITIVE IMPACT

EVOLUTION MONEY:  EVIDENCING POSITIVE IMPACT

CHALLENGE

Evolution Money was established to provide credit and improve the quality of life for homeowners who, due to imperfect credit history, were being refused finance in a time of need.

They now needed evidence to further inform the Board how far they had progressed against delivering this business purpose and to seek opportunities to improve upon their offering.

ACTION

From the outset we built our research design to measure Evolution’s progress against their core business purpose – Does an Evolution loan have a positive impact on their customers’ quality of life?

Evolution themselves were going through the process of becoming a certified B Corp company and were new to conducting market research. As such, the programme had to be focused, with clear objectives and deliver actionable recommendations for further improvement.

Initially, we spoke to around 200 customers in a quantitative survey to build an understanding of the Evolution customer journey – covering both the highs and the lows – and evidencing the financial impact their loan had on their everyday lives. We then followed this up with in-depth interviews to uncover the personal stories and experiences of customers. What had bought them to Evolution? Had the loan had a positive impact on their personal lives? Had it changed their spending habits?

OUTCOME

Combining the evidence gathered from the quantitative stage with the depth of understanding uncovered in the in-depth interviews we developed positive impact stories which could be shared to evidence their business purpose.

The research delivered facts and stories which will be used to demonstrate the positive change that Evolution has to their customers’ lives, along with areas for further improvement where they can continue to evolve.

TESTIMONIAL

“MM-Eye helped us to evidence the positive impact we believed we had on our customers. We knew that our loans helped our customers when they had nowhere else to turn, but we lacked the data to prove this. The insight they provided not only gave us this evidence but painted real-life pictures of our customers – the financial situations they had found themselves in and the positive impact our loan had on their everyday lives. This research will be invaluable in helping us achieve our goal to become B Corp accredited and has given us clear, tangible recommendations on how to continue delivering against our business purpose.”

Susan Harrison, Head of ESG

Evolution Money