Customer Experience

Walk a mile in your customer’s shoes.

We appreciate that customer experience is the new black. And we know that, by 2020, it’s predicted customer experience will surpass price and product as the key differentiator in the marketplace.

So it’s vital that you fully understand what your customers think.

Whether it’s face-to-face ethnography, self-ethnography, accompanied shops or customer communities, we enable you to walk a mile in your customer’s shoes and develop a genuine understanding.

In our restless pursuit of truth, we uncover those tiny nuggets of gold that others may miss; tiny truths that help you see the world in a different way and give you an all-important competitive advantage.

Contact Us

If you think we might be able to help you with any aspect of research, please don't hesitate to get in touch.

020 3814 1140

9 Henrietta Street, Covent Garden, London WC2E 8PW

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