Online communities

Always-on research

Customer behaviour is currently changing faster than at any time in history. Online communities are a powerful way to keep up with this relentless pace and get closer to customers as part of a holistic programme around customer understanding.

In our restless pursuit of truth, we deliver online communities that allow you to live and breathe the ongoing customer experience. You and your customers can work in partnership as you shape the future of your business with a revealing ongoing dialogue.

Tailor-made for each client, product and service, we use our online communities to develop and assess new products and services, test communications, measure customer behaviour and generate PR content.

Online communities are an important tool in our box, but not the only one.  With our broader skill base, we’re experts in the whole field of research, not just one part of it. That means we can offer you more; more options, more expertise and more insight.